Return & Refund Policy

The Cute Finds Co. — Return & Refund Policy 💖
Operated by The Cute Finds LLC (d/b/a “The Cute Finds Co.”)

Hey, cutie! Thanks for shopping small with The Cute Finds Co.
Every item is created just for you. Because our items are made to order, we don’t accept returns or exchanges for size changes, style changes, or buyer’s remorse. But if you receive a damaged, defective, or incorrect item, we’ll make it right. ✨

✅ What We’ll Replace or Refund

Defective print or manufacturing fault 🧵
Wrong item, design, or color shipped 🎨
Damage during shipping (print smears, tears, etc.) 📦

🚫 What We Don’t Cover

Wrong size, style, or color ordered by you (non-defective)
Change of mind, preference, or buyer’s remorse after purchase
Minor color/placement differences due to production or screen display
Damage from improper care (wash cold; inside-out; tumble low or hang dry)
Invalid or insufficient address entered at checkout

⏱️ When to Report an Issue

Damaged, defective, or incorrect items: within 7 business days of delivery (send your order number, what’s wrong, and clear photos). 📸
Lost-in-transit (never marked delivered): within 7 business days after estimated delivery date

🔄 Return Procedure (After Approval)

We’ll review your claim once you send photos/description. If approved, we’ll issue a return authorization and supply return instructions and address.
Only send the item after you hear from us that the return is approved. Keep it in original condition (no washing or alterations, if possible).

⚡ Order Processing & Shipping

Production begins shortly after purchase; once production starts, orders can’t be changed or canceled.
Typical production/shipping time: 2–5 business days before shipment.
Multi-item orders may ship separately and arrive at different times.

📫 Tracking & Address Issues

Once shipped, you’ll receive a tracking number (use it to track delivery).
If tracking says “delivered” but you didn’t receive (check with neighbors/local carrier first).
If package is truly lost, reach out within 7 business days after the estimated delivery date.
We’re not responsible for issues caused by invalid, incomplete, or incorrect address info you provided.

💳 Refunds & Replacements

Approved refunds will be processed to the original payment method.
Please allow 3–10 business days for your bank/card issuer to post the credit.
If a replacement is available, we may offer it as the faster option.

🛍️ Platform-Specific Info

Shopify store orders: This policy applies exactly as written.
TikTok Shop orders: We follow this policy, but if TikTok or local regulations mandate stricter return/refund windows (longer than 7 days), those rules will apply for those orders.

⚖️ Legal & Care Notes

Slight color differences or shifts in print placement are normal and not defects.
Proper care (wash cold; inside-out; tumble low or hang dry) helps preserve item quality.
This policy doesn’t remove any rights you have under applicable consumer laws.

💌 Contact Us

Email: support@thecutefindsco.store
Subject Line: Include your order number for faster help. 📧
Response Time: We’ll reply within 24 business hours, Monday through Friday.

Thanks so much for shopping with The Cute Finds Co. 🌟 We want you to be happy with what you get. Your support means the world!